HOW TO MAKE A CLAIM
CORONAVIRUS
Due to the coronavirus outbreak your claims team will be following government advice and working at home. This may cause unforeseen delays in the settling of your claim as we adjust to this revised way of working.
It would therefore help us all if you could put your pre-claim questions to the team via email or telephone rather than by letter. This should enable us to respond more quickly to your questions. We would also encourage you to submit your claim by email – Lady Grover’s Fund rules now allow for this. However, if you are intending to put in a claim by letter, please phone us on 020 7808 4180 and let us know, so that we can know to look out for it. While we are working from home, our post will not be collected every day.
We ask for your forbearance during this challenging time. Please look after yourselves and your families. Stay well.
In order to make a claim, you will need to download a Claim Form.
This should be completed and signed by you and by a relevant doctor. We will also need your consent to hold and use the health care data you submit. Please complete the Data Consent section on the back of the Claim Form. We will be unable to pay your claim without it. When complete, please post or scan to the Secretary with receipts for expenses incurred.
We have included a form of receipt which you may find useful for recording Home Help or Home Nursing hours worked. If you use an agency for your Home Help or Home Nursing, then they will issue a formal invoice; in this case it is this invoice which you would need to include.
We aim to respond to your claims quickly and pay promptly. If we have a query about your claim, this may take a little longer. If you need further advice on your claim, please ring, email or write to the membership team, who are always happy to discuss your best course of action with you.
Although not mandatory, it is very helpful to both you and us if you can discuss your proposed care plan with us as early as you can so that we both have a good idea of what you will be claiming for. However, the lack of such a discussion won’t stop you making a successful claim within the Rules.